December 14, 2011

Snap-On Instinct Hard Handle stubby screwdrivers: crappy experience

by dwm — Categories: Hand Tools, Tools1 Comment

Today I received a pair of Snap-On Instinct Hard Handle screwdrivers directly from Snap-On. That’s models SHD1O and SHDP22IRO. Both are orange. They’re $11.95 each, which is very steep for stubby screwdrivers.

I’m extremely disappointed. In four words: I should’ve bought Wiha.

The drivers arrived packaged very well. They were in a plastic bag, that bag was in a cardboard box, and the box was filled out with packing paper. No damage to the box whatsoever. But the drivers were severely scuffed, with ground-in black crap on the handles. Snap-On knowingly packed abused drivers and sent them to me. If they were $1 each, I probably wouldn’t complain. But they’re $11.95 each.

Worse, the tip on the SHD1O is junk. It looks as if someone smashed the end with a hammer and anvil. The thickness is far from consistent. I wonder if someone ran these drivers over with a forklift before shipping them to me.

To add salt to the wound, the SHD1O is not like what’s shown in pictures on the Snap-On web site. The picture on the web site shows a wide flat-tip blade, which is what I wanted:

I used to think that Snap-On’s quality control was very good. But these drivers didn’t come in a set: they were individually packed by hand, and hence there’s no reasonable excuse for shipping them to me. Now I get to waste my time having it corrected. And given the low quality of the handles even if they were pristine, I don’t want replacements. I want a refund so I can spend the money on Wiha 311 Series drivers.

1 Comment »

  1. dwm says:

    Snap-On sent two new screwdrivers to replace the damaged ones. Sadly, the handles were just as dirty and scuffed as the first set. However, the tips were O.K. I cleaned them up and put them in my screwdriver drawer. I’m still going to order some Wiha, and also some Wera since they offer a stubby PH#3.

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